
FAQ
Find your answers here
Do you offer any warranty or guarantee?
- 30-Day Money Back Guarantee – If you're not satisfied with your purchase, you can return it within 30 days for a full refund.
- 1-Year Warranty - All our products come with a 1-year warranty that covers any manufacturing defects or issues.
How long does shipping take?
Shipping times vary depending on your location:
- North America: 8–14 business days
- Europe: 8–20 business days
- Asia: 5–20 business days
Once your order is processed, you’ll receive a tracking number so you can follow it every step of the way. We always aim to get your package to you as quickly and safely as possible.
Why do the led strip lights start flickering on and off when I plug them in?
If your lights start flickering when you first plug them in, don’t worry — this is completely normal. It just means the lights are in pairing or setup mode.
To stop the flickering, simply press a button on the remote or on the app. The flickering will stop and you can start customizing your lighting.
Do the LED light strips have tape on the back for mounting?
Yes, they do.
Our LED light strips come with strong adhesive tape on the back. To mount them, simply peel off the protective layer covering the tape and press the strip firmly onto a clean, dry surface.
Couldn't find your answer?
If you couldn't find the answer you were looking for, feel free to reach out to us directly — we're always happy to help.