
FAQ
Find your answers here
Why are the checkout prices in NOK (kr)?
Our store is based in Norway, so Shopify automatically shows prices in Norwegian Krone (NOK) at checkout. This is just due to our payment processing setup — the price remains exactly the same as what you saw on the product page, regardless of the currency.
To help you out, here’s a quick conversion of our standard shipping price (52 NOK):
- $4.94 USD
- £3.73 GBP
- €4.34 EUR
Please note: exact amounts may vary slightly based on real-time exchange rates or your bank's conversion fees.
Do you offer any warranty or guarantee?
- 30-Day Money Back Guarantee – If you're not satisfied with your purchase, you can return it within 30 days for a full refund.
- 1-Year Warranty - All our products come with a 1-year warranty that covers any manufacturing defects or issues.
How long does shipping take?
Shipping times vary depending on your location:
- North America: 8–14 business days
- Europe: 8–20 business days
- Asia: 5–20 business days
Once your order is processed, you’ll receive a tracking number so you can follow it every step of the way. We always aim to get your package to you as quickly and safely as possible.
Why do the lights start flickering on and off when I plug them in?
If your lights start flickering when you first plug them in, don’t worry — this is completely normal. It just means the lights are in pairing or setup mode.
To stop the flickering, simply press the power button on the controller or use the app to connect and control the lights. Once connected, the flickering will stop and you can start customizing your lighting.
Do the LED light strips have tape on the back for mounting?
Yes, they do.
Our LED light strips come with strong adhesive tape on the back. To mount them, simply peel off the protective layer covering the tape and press the strip firmly onto a clean, dry surface.
Couldn't find your answer?
If you couldn't find the answer you were looking for, feel free to reach out to us directly — we're always happy to help.